Add more data sources for your AI chatbot

Increase your AI chatbot's response accuracy by giving it more data to learn from.

Learn how to add websites, pages, and documents as additional Knowledge Bases.

The benefits of multiple, diversified sources:

• Retail stores that sell a wide variety of branded merchandise may provide more details about products if data is pulled from the brand’s respective websites.
• Universities may offer third-party scholarships for their students. Your AI would be better equipped to answer scholarship-related questions if the data source would come directly from the third party's website.
• Hospitals can retrieve more up-to-date data from the newest medical journals or third-party insurance companies to address user inquiries.
• Multinational companies that need to conform to the laws of multiple countries could add government web pages as data sources.

 

Method 1: Add websites as data source

Retrieve data from websites and social media platforms.

Use this to teach it all your audience-facing information. This is a great for teaching your AI about your products, services, FAQs, contact details, mission-vision, etc.

To get started:

1. Go to Knowledge under Agent Settings in the sidebar.
2. Click + Create New Knowledge Base.
3. Write a name for it in the Knowledge Base Name field.
4. Under Source Type, open the Website tab.
5. Fill in a website address in the Homepage URL field.
6. Click Crawl Pages.
7. (Optional) Curate your data source by removing unnecessary or detrimental pages in the Web Pages section.
   
8. Click Create.

 

Method 2: Add individual web pages as data source

Retrieve data from individual web pages.

A great method for referencing pages outside your website, like business partners, third-party providers, etc.

To get started:

1. Go to Knowledge under Agent Settings in the sidebar.
2. Click + Create New Knowledge Base.
3. Write a name for it in the Knowledge Base Name field.
4. Under Source Type, open the Website tab.
5. Fill in the page address in both the Homepage URL and Web Pages.
6. Click Create at the bottom.

 

Method 3: Add text prompts as data source

Great for data not readily available online.

Use this to extract information from text files, documents, or offline policies.

To add a text-based data source:

1. Go to Knowledge under Agent Settings in the sidebar.
2. Click + Create New Knowledge Base.
3. Write a name for it in the Knowledge Base Name field.
4. Under Source Type, open the Text tab.
5. Fill in the text box with your data.
6. Click Create at the bottom.

 

What’s Next

Now that you have richer data to work with, try it out on the Playground! See if data from your new Knowledge Base matches with the AI's responses.

 

Questions?

If you're still having issues, we’re happy to help. Reach us at support@chatagents.io or browse more articles in our Help Centre.