WhatsApp Integration Is Now Live on ChatAgents
We’re excited to announce a major platform upgrade: you can now connect AI chatbots to your WhatsApp Business account.
Enhance the way you engage with your audience by using AI on one of the most widely used messaging platforms in the world.
What This Means For You
Once connected, your AI agent can:
- Talk with users over WhatsApp just as it would on your website or other chat channels
- Tap into your Knowledge Bases to extract and deliver accurate, on-brand information
- Execute ChatAgents AI skills like sending emails, scheduling calendar events, or retrieving spreadsheet data
- Maintain context, escalate conversations, and offer seamless, 24/7 support
Integration Requirements
Before setting up your WhatsApp integration, ensure you have the following:
|
Requirement |
Description |
|
WhatsApp Business Account (WABA) |
You must have a verified WhatsApp Business or API account. |
|
Meta Business Manager account |
Used to manage your WhatsApp assets. |
|
Phone number |
Must be able to receive SMS or calls for verification and not already linked to a personal WhatsApp. |
|
Active website |
A live site with a privacy policy and terms page is often required by Meta. |
|
Business verification (recommended) |
Verified businesses gain higher messaging limits and better reliability. |
What Your Chatbot Can Do on WhatsApp
After integration, your AI chatbot can:
- Pull responses from your Knowledge Bases
- Perform skills like sending emails or setting calendar events
- Keep track of conversation context and route chats when needed
- Deliver consistent, human-like interactions at scale
Learn more about AI chatbot skills:
How to Set Up the WhatsApp Integration
Here’s a quick overview of the setup process:
1 Prepare your accounts
Ensure your WhatsApp Business Account, Meta Business Manager, and phone number are ready.
2 Access ChatAgents Dashboard
Log in to your ChatAgents account and open your AI Agent settings.
3 Select WhatsApp Integration
Go to the Integrations section and choose WhatsApp.
4 Connect Meta Account
Sign in with your Meta credentials and grant permissions for your WhatsApp Business assets.
5 Link your phone number
Choose a verified number for the chatbot to use, and complete the verification step via SMS or call.
6 Test and deploy
Send a test message to confirm that your AI agent is active on WhatsApp. Once confirmed, you can start chatting with customers.
View the full guide.
